Help & support

Frequently asked questions

Find answers about VinoCellar: cellar, label scan, food pairings, credits, and the rest of the app.

Label scan, queue, and results

Scanning uses credits when the label is analyzed; a balance indicator is visible on the screen.

From the scan tab:

  1. Photograph the label with the camera or pick an image from the gallery.
  2. Use front / back tabs if you need to frame both sides separately.
  3. Turn on the flashlight in low light if needed.

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Can’t find the answer?

Email support@vinocellar.app, or use in-app support for a bug, a scan, or a payment.

Contact us

Your cellar, on mobile or the web

Get the Android or iOS app, or use VinoCellar in your browser to scan labels, track bottles, and manage your cellar.